Production blockers
Critical issues with published forms, exam access, checkout, or exports are reviewed first.
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Askium Support Center
Use support when something blocks your forms, billing, integrations, exports, or exam delivery. Categorized requests help us route issues and turn repeated questions into FAQ updates.
Contact supportBilling and subscriptions
Plan, trial, invoice, checkout, and subscription questions are handled as account-sensitive requests.
Product feedback
Feature requests and repeated support topics are grouped for product review and FAQ updates.
Request categories
Technical support
Form publishing, invitations, results, exports, API, webhooks, LTI, and proctoring.
Billing
Plan limits, trials, subscriptions, checkout, invoices, and upgrade questions.
Sales
Team workflows, education scenarios, HR assessment, and implementation questions.
Feedback
Usability issues, missing docs, feature requests, and unclear product behavior.
Feedback loop
- Select a category in the contact form.
- We route the request by category and urgency.
- Repeated questions are converted into FAQ or documentation updates.
- Product gaps are reviewed with pricing, onboarding, and roadmap context.
FAQ
What should I include in a support request?
Include the form name or link, expected behavior, actual behavior, browser, and whether the issue blocks active respondents.
Where do billing questions go?
Use the Billing category in the contact form so subscription, trial, invoice, and checkout issues are separated from technical support.
How do FAQ updates happen?
Repeated support topics are grouped and used to update public support copy or product documentation.
What is treated as a production blocker?
Issues that stop active respondents, exam participants, checkout, exports, or LMS delivery are reviewed before general questions and product feedback.
Can support help with API, webhooks, or LTI setup?
Yes. Use the Technical support category and include the endpoint, webhook event, LMS platform, launch flow, or error message you are seeing.
Where should I report unclear product behavior or missing documentation?
Use the Feedback category. Those reports are grouped with repeated support topics and reviewed for documentation, onboarding, or product changes.